What makes a client active or inactive?

In HIFIS, when any user takes certain actions for a client file, this updates the client's Date of Last Activity. Each community has a setting that determines an Inactivity Threshold. This is typically a number like 90 days (three months), but each community may have a different value. If the client's Date of Last Activity is at least that many days ago, the client automatically becomes inactive.

If a client who is inactive has one of the actions taken on their file, they become active once more.

In version 4.0.60.2, here is a list of actions that result in the client becoming or remaining active:

• Booking into a shelter (so, if the client is booked in on January 1)
• Each day a client is still in shelter (so, if today is January 10th and the client is still booked in, this would be January 10th)
• Add a Calls and Visits Log
• Add a Case
• Add a case session (Case Management)
• Add a Food Bank transaction
• Add a Goods or Services transaction
• Add an Express Good
• Add an Express Service
• Client is identified as an Attendee in a Group Activity
• Add a Housing Placement
• Add a Housing Placement Attempt (Housing Placement)
• Add a Follow Up (Housing Placement)
• Add Housing Loss Prevention interaction
• Client is provided medication through Medication Dispensing
• Add a Service Restriction
• Add a Storage Item
• Client takes a survey
• Add any VI-SPDAT or SPDAT assessment
• Add any VAT assessment